ServiceNow (NOW) Q1 2026 Earnings Call Transcript

ServiceNow's Q1 2026 earnings call transcript has been published, offering a fresh read on the enterprise AI platform's momentum. The company posted FY2025 revenue of $13.3B, up 20.9% year-over-year, with gross margins of 77.5% — consistent with its high-quality SaaS profile. Diluted EPS came in at $1.67, and net margins of 13.2% reflect ongoing investment in AI-driven product expansion.

ServiceNow remains one of the clearest enterprise AI monetization stories in software, with its Now Platform embedding agentic AI workflows across IT, HR, and customer operations. The company's ability to sustain 20%-plus top-line growth at scale is rare, and management's commentary on remaining performance obligations (RPO) and net new ACV will be the key data points traders dissect from this transcript.

The bull tension centers on whether NOW can accelerate AI attach rates and expand into new verticals faster than the market expects — a dynamic that has historically driven beat-and-raise quarters. The bear tension is valuation: NOW trades at a significant premium to the software sector, and any guide-down, macro-induced deal elongation, or federal government spending headwind (given DOGE-related IT budget uncertainty) could compress multiples sharply.

What to watch next: Q2 2026 subscription revenue guidance, RPO growth trajectory, and any color on federal/public sector demand — a segment NOW has been growing into aggressively. If management reaffirms or raises full-year targets, the setup favors the bulls; a cautious tone on deal cycles would be the key downside trigger.